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Once your package ships we will send you a confirmation email with your tracking number. Take the tracking number and go to the following website and you will be able to track your package. https://obc.canadapost.ca/emo/basicPin.do?language=en
If you still cannot track your order call 888 236 6090 ext 25 or email sales@premiumpaintball.com
IMPORTANT - CUSTOMS AND IMPORT DUTIES
Your order may be subject to VAT, Import Duties and/or Taxes, which are levied once your package reaches your country. Premium Paintball does not collect the VAT, Duties and/or Taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
Shipping and Other Information
1. All shipping will be done via
Post Expedited Insured unless otherwise requested.
2. If you wish to have your order shipped based on availability, please make a note of this on your order. We will gladly let you know what's in stock and what's available. Shipping timeframes are approximates only, and are to only be used as a general guide. We will always quote 7-10 business days from date of confirmation to date of delivery for an order, BUT THIS DOES NOT MEAN IT WILL TAKE 10 DAYS TO RECEIVE AN ORDER. IT TYPICALLY TAKES LESS. If you want exact timeframes for your specific order, please e-mail sales
@premiumpaintball.com .
3. Tracking numbers are automatically sent to your e-mail when your package ships. Therefore if you haven't received your tracking number, your order has not shipped. Please make sure you are capable of receiving your tracking #. TRACKING #'S ARE ONLY SENT ONCE, AND WE CANNOT RE-SEND THEM! Due to the rise in postal fraud and re-routing of shipments, we cannot provide a tracking number without an order reference #. No exceptions will be made. Make sure e-mail filters are not going to filter it out, and make sure your inbox is not full so the e-mail does not bounce back to Post. This is the #1 question people have for us when asking for the status of their order and it is the #1 most important piece if information you need to keep track of your order.
4. All items damaged or lost in shipment are insured and covered by Post. Once packages leave Premium Paintball and are received by Post, we are no longer responsible for their delivery or conditions as per the Post Act. All packages shipped by Premium Paintball are sent insured. When the post office loses or damages your goods, them, not us, are financially and LEGALLY responsible for ascertaining whether they will either issue a refund or return your lost goods. We will do everything in our power to assist you in locating, replacing, or repairing your damaged or lost property by the post office, courier, etc. All damaged goods will be replaced with the same or similar item. WE DO NOT ISSUE CASH REFUNDS ON LOST SHIPMENTS!
5. International shipping rates vary from location to location.
6. Shipping to any postal code beginning with and "X" or "A" does not qualify for our free shipping as well as any location in Canada without road access or surrounded by water, and shipping will be based on "actual cost" to that postal code or location.
7. Substitutions may occur if the manufacturer is backordered for a long period of time, the product has been discontinued, or we've been made aware of too many bad reviews on an item. In all cases you'll will receive an item worth equal or more money. The 40 Day Guarantee will still be in effect if you are overall still unsatisfied with the substitution and subsequent cost savings to you. You will not be charged a re-stocking fee on a substitution if you're not happy with it. If you wish to return the goods for exchange on a substitution, you will be credited the freight you paid to have the goods returned within the 40 Day Guarantee timeframe. No substitutions are sent without the permission of the "buyer," not the "end user." We contact ALL customers before sending substitions either by telephone or email.
8. Premium Paintball reserves the right to limit or suspend any promotion running on our website. During our sales which incorporate Premium Paintball paying the taxes on a purchase, all free items attached to other items are suspended.
9. Any and all returns that Premium Paintball has to pick up from the local post office will incur a $20.00 retrieval fee.
10. Business Days do not include weekends or holidays.
Free Shipping Policy
1. Shipping to any postal code beginning with and "X" or "A" does not qualify for our free shipping as well as any location in Canada without road access or surrounded by water, and shipping will be based on "actual cost" to that postal code or location.
2. Free shipping only applies to orders in Canada.
3. Free shipping Does Not cover Canada Post Insurance and COD fees. Canada Post Insurance fee will be calculated and added to your final invoice.
4. Free shipping Does Not apply to paintballs and items with large dimensional weights, for example gear bags, Tacamo paintball markers etc....
5. Free shipping only applies to full priced items. Any discounted items (e.g. packages, closeouts, etc.) are subject to standard Canada Post fees for Expedited Parcels.
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